Policy

Shipping Policy

Last updated: August 29, 2026

Fast, careful delivery for your wellness journey.

At Horse Jello, we believe your wellness journey shouldn't start with waiting. Every order is handled with care so your Lymphatic Wellness Drops reach you as quickly as possible — fresh, sealed, and ready to support your body.

1. Order Processing

All orders are typically processed within 1–2 business days of payment confirmation.

• Orders placed Monday–Friday are processed the same or next business day.
• Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
• During high-volume periods — such as promotional events, product launches, or major holidays — processing may extend up to 4 business days. We'll keep you informed.

2. Shipping & Delivery Timeframes

United States

All U.S. orders are shipped via USPS. Estimated delivery after shipment:

• Standard Shipping: 3–5 business days
• Expedited Shipping: 1–3 business days (where available)

International

• International orders typically arrive within 5–10 business days after shipment, depending on destination country and customs processing.

Note: Delivery estimates are not guaranteed. Carrier delays, weather, or customs processing may affect transit times.

3. Order Tracking & Shipping Notifications

The moment your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. Here's what to expect:

• Tracking links become active within 24–48 hours of shipment.
• If your tracking hasn't updated after 48 hours, please reach out — we're happy to investigate.
• Check your spam or promotions folder if you haven't received a confirmation email.

4. Shipping Delays

We do everything we can to meet delivery windows, but some delays are beyond our control. Horse Jello is not liable for delays resulting from:

• Carrier disruptions or service outages
• Severe weather or natural events
• Customs or import processing (international orders)
• Incorrect or incomplete shipping information provided at checkout

5. Shipping Address Accuracy

Please double-check your shipping address before completing checkout. Horse Jello is not responsible for packages delivered to incorrect addresses provided at the time of purchase.

• Contact us immediately at Support@horsejello.com if you notice an address error after placing your order — we'll do our best to intercept it.

6. Lost or Damaged Packages

If your order arrives damaged or you believe it has been lost in transit, please contact us for assistance.

• Include your order number and a photo of any damaged packaging.
• We'll work with you to make it right — whether that's a replacement, store credit, or another resolution.